FAQ's
Tracking & Proof of Delivery (POD)
At Express Cargo, we make shipping simple and transparent. Below are answers to some of the most frequently asked questions from our customers.
How do I track my consignment?
You can track shipments via the Express Cargo tracking function on the home page of our website. For customers with portal access, you can view current and past transactions within the customer portal.
Who do I contact if I have a query?
Our Customer Services team is your main point of contact for all freight queries. We proactively monitor shipments and follow up with carriers where required, keeping you informed if anything changes. You can contact our team by phone or email, and any queries raised are followed up promptly with clear communication on what action is being taken. For pricing or sales enquiries contact the sales team.
How will I know when my freight has been delivered?
Delivery is confirmed once the shipment is completed, and proof of delivery is captured and made
available once processed.
How do I access proof of delivery (POD)?
PODs are uploaded and available through the customer portal where applicable, and our Customer Services team can assist if you need a POD sent or located.